Legal

Privacy Policy

1. Introduction

Silverline Financial Services Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website or services. We are the data controller for information collected through this website.

Company registration: 09450952. Registered office: 428 Rayners Lane, Pinner, HA5 5DX, United Kingdom. We are registered with the Information Commissioner’s Office (ICO).

2. What data we collect

When you enquire through our website, we may collect:

  • Your name, email address, and phone number
  • Information about your mortgage requirements and financial circumstances
  • Technical data such as IP address, browser type, and pages visited (via cookies)

3. How we use your data

We use your personal data for the following purposes:

  • To respond to your enquiries and provide mortgage advisory services
  • To comply with our legal and regulatory obligations under FCA rules
  • To improve our website through anonymised analytics
  • We do not sell or share your data with third parties for marketing purposes

4. Legal basis for processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Consent: When you submit an enquiry or accept cookies
  • Legitimate interest: To respond to your requests and improve our service
  • Legal obligation: To comply with FCA record-keeping and anti-money laundering requirements
  • Contract: To provide services you have requested from us

5. How long we keep your data

We retain your personal data only as long as necessary. Enquiry data is kept for up to 6 years in line with FCA record-keeping requirements. Anonymised analytics data is retained indefinitely.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to regulatory obligations)
  • Withdraw consent at any time (where consent was the basis for processing)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@silverlinefs.com or 0208 421 4073.

7. Cookies

Our website uses essential session cookies to function. We also use Google Analytics to understand how visitors use our site — this data is anonymised. You can manage your cookie preferences through the banner displayed on your first visit, or adjust your browser settings at any time.

8. Complaints

If you have concerns about how we handle your data, please contact us first. If you remain dissatisfied, you may complain to the ICO or the Financial Ombudsman Service.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page. Last updated: June 2026.

Silverline

London's trusted mortgage advisory firm.

Pages

HomeAboutServicesContactPrivacy Policy

Contact

428 Rayners Lane, Pinner, HA5 5DX

0208 421 4073

info@silverlinefs.com

Regulation

Silverline Financial Services Ltd is authorised and regulated by the Financial Conduct Authority. FCA Register No: 705144. Company No: 09450952.

Our fee: We charge a transparent flat fee per mortgage case. See our Services page for full details.

Verify on FCA Register

© 2026 Silverline Financial Services Ltd. All rights reserved.

Developed by AffinitySolution

Important information

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Silverline Financial Services Ltd is authorised and regulated by the Financial Conduct Authority for pure protection, residential mortgages, and general insurance business. FCA Register No: 705144.

Although Silverline Financial Services is regulated by the FCA, commercial mortgages and most buy-to-let and offshore mortgages are not regulated by the FCA.

You can check this information on the FCA's Register by visiting the FCA website or by contacting the FCA on 0800 111 6768.

Complaints

If you wish to register a complaint, please write to or telephone:

Silverline Financial Services Limited
428 Rayners Lane, Pinner, HA5 5DX
Tel: 0208 421 4073
Email: vino@silverlinefs.com

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.

The guidance and/or advice contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

Silverline Financial Services Ltd. Registered Office: 428 Rayners Lane, Pinner, England, HA5 5DX. Registered in England Number: 09450952.

This website uses essential cookies to function properly. We also use analytics cookies to understand how visitors use our site — all data is anonymised. By clicking “Accept” you consent to this. Read our Privacy Policy for full details.